TERMS & CONDITIONS

These terms and conditions help to keep the Love and Patience online shop a safe place to trade and set out the full extent of any agreement reached between you and Love and Patience in connection with this site. You should understand that by placing an order, you accept the following terms and conditions:

Company Details

Love and Patience website is owned by Sarah Sheridan Designs Ltd.

Business Address: 38 Woodhouse Road, Hove, East Sussex, BN3 5NE, UK

Vat No. 704 698 514
Company registered address:
Blenheim House,
56 Old Stein,
Brighton
BN1 1NH

Registered in the UK

Company Reg No. 4995488

Secure Online Ordering

Once orders are placed you will receive an email confirmation with your unique order reference number, your order details and the amount to be charged to your card. Please keep this documentation somewhere safe in case you need to contact us about your order.

Our Love and Patience website uses Secure Sockets Layer (SSL), technology meaning your personal and card details are fully protected. Payments are processed using Protx payment gateway and you know you are in a secure environment by the 'padlock' symbol on Microsoft Internet Explorer or the 'key' symbol on Netscape browsers.

We accept Visa, Mastercard, Switch, Solo, Maestro and Electron.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. Sarah Sheridan Designs Ltd tracks the electronic 'fingerprints' of every order placed on LoveandPatience.com to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

General

You agree that e-mail can be used as a long-distance means of communication.

Availability

Orders are despatched from stock where available.

In exceptional circumstances should we not be able to fulfill an order we have accepted, we will re-fund your credit card with the full price.

Delivery

All orders within the UK are delivered using Royal Mail ‘Recorded’ and ‘Special Delivery’ service. UK Orders will generally be delivered within 2-5 working days of receipt of a completed and authorized order. Overseas orders are delivered using Royal Mail ‘International Signed For’ service, this service can take 5-10 working days of receipt of a completed and authorized order. All these services are insured.

Please ensure that you are available to sign for the delivery of the goods and the delivery address you provide us with is correct with a full postcode. Once the goods have left us and are in the possession of Royal Mail or an international courier, Sheridan Designs cannot be held responsible for any delivery delays.

Sheridan Designs is not responsible for any customs or import duties when goods are despatched outside the UK. Please also note Sheridan Designs cannot guarantee that the sale and delivery of its goods to your particular country is permissible so please make sure you check your countries import restrictions before placing your order.

Pricing

All prices on this site are shown in GBP pounds (£) sterling and are inclusive of VAT at 17.5%. Orders shall be accepted at our sole discretion but are normally accepted once credit card authorization has been confirmed. Product prices exclude postage, which is added at the checkout.

Payment must be received in full before your order can be accepted. Overseas customers please note you will be billed in GBP pounds (£) sterling.

Returns and Cancellations

If for any reason you wish to cancel your order prior to despatch, please contact us at the office on 01273 411487 or 07769 904736 during normal office hours at the earliest opportunity to arrange the cancellation, or email us at hello@loveandpatience.com quoting your order reference number in all correspondence.

If you are not completely satisfied with your order, we are happy to exchange or refund the goods, if returned within 14 days.

Please return the items unworn, in their original packaging with proof of purchase, and ensure the jewellery is sent with adequate insurance. Sheridan Designs is not responsible for any damage or loss through transit for items being returned to us. Please note we do not refund postage charges on returned items.

If you wish to exchange your item, additional postage will be payable for the exchanged item to ensure we can send it safely to you. Postage can be paid by credit card or personal cheque, which can be included with the returned item. In the unlikely event that your item requires repair, Sheridan Designs offer a six month guarantee from date of purchase and will repair or replace your item during this time with of proof of purchase.

This guarantee excludes general wear and tear or misuse. We will not be liable if the receipt has been lost or cannot be produced.

These terms do not affect your consumer statutory rights.

Disclaimer and Liability

Sheridan Designs endeavour to ensure all images are a true representation of the finished product, however there might be slight variations due to print, browser and publishing limitations. Please note images are not always actual size.

Sheridan Designs reserve the right to change, modify, substitute or remove without notice any information on the site as required. Sheridan Designs reserves the right to change prices due to market fluctuations. In the unlikely event of the goods we deliver not being what you ordered or there being a shortfall in delivery quantity, please notify us by telephone or by e-mail of the problem within 7 working days of the delivery of the goods in question. Sheridan Designs will not accept reporting of any errors after this time.

Sheridan Designs does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, and/or loss from claims of third parties arising out of the use of Love and Patience website, or for any products or services purchased from Love and Patience. Sheridan Designs will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.

Copyright and other rights

All rights, including copyright in this website are owned by Sarah Sheridan Designs Ltd. Any use of this website or it's contents including storing or copying them in whole or in part for any purpose, other than to be used for the sole purpose of placing a personal order with Sheridan Designs is prohibited. The contents of this site are for personal and not commercial use, and as such Sheridan Designs prohibits any modification, distribution or re-posting of any images, written text, coding or any element of design of this website for any purpose.

All intellectual property rights in our designs and products are and will remain the property of Sheridan Designs Ltd. Any infringement of these rights will be taken seriously.

This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England.